terms of use

Last updated: Sep 16, 2026 9:15 PM

Please read this Terms of Service (“Terms”, “Terms of Service”) carefully before using the https://heatherbrock.com website (the “Website”) operated by Heather Brock, a Sole Proprietor of Kentucky, United States (“us”, “we”, “our”) as this Terms of Service contains important information regarding limitations of our liability. Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users and others, who wish to access and use the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Website.

Offers and Pricing

We offer services on this Website including but not limited to; commissioned artwork, original artwork, art prints, limited release artwork, calligraphy services, hand engraving services, live activation calligraphy, live activation hand engraving, live painting services, and any other art related services not specified.

The price of these services will be given upon request. The price of art prints can be found on this website. Prices includes all applicable taxes and other fees.

Purchases

When you make a purchase on the Website, your payment will be processed through Squarespace payment processor. When you make a purchase, you will be presented with a payment form that accepts major credit and debit cards, digital wallets, bank transfers. We are not responsible for the collection, use, sharing or security of your billing information by Squarespace. The following payment method(s) are accepted by Squarespace: American Express, Visa, Mastercard, JCD, Diners Club, UnionPay, and Discover.

You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to us and Squarespace is true, correct and complete.

You hereby understand and agree the use of; payments made through our Website and scheduled due via email, may be processed by third-party payment providers, such as Squarespace Payments, Stripe, PayPal, or Venmo, control the security practices or and payment processing systems of these providers. You agree to not hold Heather Brock liable for any breech of personal identifying payment information, fraud, or security breech,

Advanced Payments and Deposits

When you order custom services or original artwork from us, we ask for an advance payment before work begins. This deposit goes toward your overall purchase price and helps us cover the immediate costs of crafting your piece or preparing for your service.

Because we jump right into planning and buying supplies, we don't allow cancellations or offer refunds once your order is placed. Your advance payment is non-refundable. That said, if an unexpected issue comes up on our side and we have to cancel your order, we will send your full advance payment back to you right away.

Cancellation and Refund Policy

Once you complete a purchase for our services or original artwork, the sale is final, and you cannot cancel your order. On rare occasions, we may need to cancel an order from our end. We reserve the right to do this at any time and without prior notice due to things like service unavailability, site errors, or fraud security flags. If we have to cancel your order, we will issue you a full refund for what you paid. 

We do not offer refunds on any purchases made of the services and original artworks offered on our Website.

Product and Service Disclaimer

While we stand behind the quality of our offerings, all transactions, project bookings, and completed services are delivered on an “as-is” basis. We do not make any structural guarantees or promises regarding the exact outcomes or individual results of your purchase.

To be precise legally: WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, OR SUITABILITY FOR A SPECIFIC PURPOSE. You acknowledge and agree that you are purchasing our services and artwork entirely at your own risk, based upon your own commercial and creative evaluation.

Remedies

If a dispute or claim arises regarding any purchase or service transaction made through this website, your sole and exclusive path to a remedy will be through the formal dispute resolution process detailed in the "Governing Law and Dispute Resolution" section below. By completing your purchase, you explicitly waive your right to pursue alternative legal options, traditional lawsuits, or court actions outside of the specified resolution framework.

Prohibited Uses

We want to keep this website safe and functional for everyone. When visiting our site, you agree not to do any of the following:

  • Fake Identities: Pretending to be us, our team, or someone else you aren't.

  • Lying About Affiliations: Claiming you work with or represent a business or person when you don't.

  • Sending Spam: Flooding our site or contact forms with junk mail, advertising pitches, or chain messages.

  • Breaking the Site: Trying to crash, slow down, or break our website or servers.

  • Uploading Viruses: Introducing dangerous tech like viruses, worms, or malicious software.

  • Hacking Us: Attempting to sneak into our private databases, server systems, or secure networks.

  • Digital Attacks: Launching cyberattacks or site-flooding actions against us.

  • Using Data Bots: Running automated tools like spiders, scrapers, or bots to crawl our site or harvest our content.

  • Stealing Material: Copying our website text or images by hand for unauthorized purposes.

  • Bypassing Security: Using software or gadgets to sneak around our site's normal operations.

  • Breaking Laws: Using our website to do anything that breaks state, federal, or local rules and laws.

No Warranty On The Website

Heather Brock, provides this website without any form of warranty or operational guarantee. We explicitly disclaim all representations, warranties, and conditions—express, statutory, or implied—including any implied warranties of satisfactory quality, merchantability, or fitness for a specific use or application. Your access to and reliance upon this platform is strictly at your own legal risk, and no trade custom or course of performance shall modify this provision.

Website Accuracy and Item Availability 

Every service description, listing, and piece of content hosted on this platform is provided strictly on an "as-is" basis. Heather Brock accepts no financial or legal liability for temporary site interruptions, system outages, data omissions, or factual errors found within our website's material.

We explicitly reserve the right to alter, adjust, and resolve any pricing misprints or availability glitches at any time and without prior notice, regardless of whether a booking or transaction has already been submitted. The presence, layout, or description of any particular item or service on this site does not serve as a contractual guarantee of quality or an official endorsement by our brand.

Damages and Limitation Liability

Under no legal theory—including negligence, breach of contract, strict liability, or tort—shall, Heather Brock, be held liable for any damages arising out of, or connected with, the access, display, or use of this website and its digital assets. We do not assume responsibility for service delays, system interruptions, or issues stemming from external third-party integrations or products.

If a court or regulatory body determines that, Heather Brock, is liable for any losses or damages despite the provisions in this agreement, our aggregate liability shall be legally capped at the exact dollar amount received from you for the service or transaction linked to the claim. This limitation survives any termination of service and remains fully enforceable.

Third Party Links and Resources

Our website may include hyperlinks to external platforms and websites that are operated by third parties. These links are provided solely as a helpful reference for our visitors.

Scope of Responsibility

  • No Control: We do not own, manage, or control these external websites.

  • No Liability: We are not responsible for their website content, terms of use, or data privacy policies.

  • No Endorsement: Including a link to an external site does not imply that we endorse their material or have an official partnership with their operators.

User Safety

You are entirely responsible for taking necessary security precautions when clicking external links or downloading files. Please ensure your digital devices are protected against viruses, malware, worms, Trojan horses, or other destructive online threats.

Intellectual Property and DMCA Notice and Procedure for Intellectual Property Infringement Claims

Unless stated otherwise, this website and all of its unique materials—including our artwork, logos, graphics, text, layout designs, code, audio, and visual assets (collectively, the “Site Content”)—are the exclusive proprietary property of Heather Brock. All rights are strictly reserved under global trademark and copyright laws.

We respect creative ownership and expect our users to do the same. If you believe your intellectual property rights have been infringed upon by anything on our site, you may submit a formal request to our team.

If you are aware of a potential infringement of our intellectual property, please contact Heather Brock at studio@heatherbrock.com

If you believe in good faith that the Content infringes on your intellectual property rights, you or your agent may send us a written notice of such infringement titled “Infringement of Intellectual Property Rights - DMCA.” Your notice to us must include the following information:

Your written notice must be titled "Intellectual Property Infringement Claim - DMCA" and sent to studio@heatherbrock.com. Your notice must contain:

  • Authorization: A physical or electronic signature from the intellectual property owner or an authorized representative.

  • Identification of Your Work: A clear description of the copyrighted work or trademark you believe was copied.

  • Location on Our Site: The specific URL, webpage address, or location where the alleged material appears on our website.

  • Contact Information: Your full legal name, mailing address, telephone number, and active email address.

  • Good Faith Statement: A written statement confirming your good-faith belief that the disputed use of the material is not permitted by the copyright owner, their agent, or the law.

You may submit your claim to us by contacting us at studio@heatherbrock.com

Intellectual Property and Content Protection

Except where explicitly stated otherwise, this website and all of its unique creative materials—including our original artwork, logo assets, visual graphics, written text, layout compositions, underlying code, audio, and multimedia assets (collectively referred to as the “Site Content”)—are the exclusive proprietary property of Heather Brock. All rights are strictly reserved under domestic and international trademark, copyright, and right of publicity laws.

You are strictly prohibited from copying, reproducing, downloading, modifying, distributing, or utilizing any of our original artwork, proprietary designs, website imagery, or personal or professional likenesses for any purpose whatsoever without our prior express written permission. Unauthorized or unapproved use of these creative assets constitutes copyright and trademark infringement and will be met with immediate legal action.

Governing Law, Venue, and Legal Waivers

These Terms of Service and any contractual disputes arising from your use of this website shall be governed exclusively by the laws of the State of Kentucky, without giving effect to any principles of conflicts of law. The United Nations Convention on Contracts for the International Sale of Goods, the Uniform Commercial Code, and Incoterms are explicitly excluded from governing this agreement.

Waiver and Severability

If we fail to enforce any specific right or condition within these Terms, it does not mean we are waiving our right to enforce it in the future. Should a court find any part of this agreement invalid or unenforceable, that specific piece will be removed, and the rest of the Terms will remain fully intact and operational. This document represents our entire agreement regarding the website and replaces all prior discussions or arrangements.

Dispute Resolution and Location

Any official legal claims, lawsuits, or controversies stemming from these Terms or your purchases must be filed and settled strictly within a court of competent jurisdiction located in Jefferson County, Kentucky.

.Class Action Waiver

YOU AND HEATHER BROCK EXPLICITLY AGREE THAT ALL LEGAL CLAIMS MUST BE BROUGHT SOLELY IN AN INDIVIDUAL CAPACITY. NEITHER PARTY SHALL PARTICIPATE AS A PLAINTIFF, REPRESENTATIVE, OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, REPRESENTATIVE PROCEEDING, OR COLLECTIVE LAWSUIT against the other.

Changes to Terms of Service

We reserve the right to make changes to these Terms of Service at any time. We will not provide you with any notice when we make changes to this Terms of Service.

Inquiries, Customer Support, and Formal Notices

All questions, operational feedback, or administrative notices concerning the interpretation or execution of these Terms of Service must be submitted in writing. Please direct all correspondence to our designated compliance email address at studio@heatherbrock.com