privacy policy
Last updated: Sep 16, 2026 9:15 PM
We value your privacy. Please read this Privacy Policy carefully before using the https://heatherbrock.com website (the “Website”) operated by Heather Brock, a Sole Proprietor of Kentucky, United States (“us, we, our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.
Your access to or use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including but not limited to visitors, users and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of this Privacy Policy, you do not have our permission to access or use the Website.
The Website is operated by: Heather Brock, Artist & Calligrapher
Business Name: Heather Brock or DBA Heather Brock
Artist: Heather Brock
Website: https://heatherbrock.com
Email: studio@heatherbrock.com
For questions regarding these Terms, custom commissions, orders, payments, or any other matter relating to our Website, please contact us at studio@heatherbrock.com
Links and External References Within This Policy
For your convenience and regulatory transparency, this Privacy Policy may contain hyperlinks to external third-party websites, legal frameworks, or payment processors (such as our payment gateway or domain host). While these links are accurate at the time of publication, we do not monitor or maintain external web architecture. Consequently, we assume no legal responsibility or liability if an external hyperlink becomes broken, inactive, outdated, or altered by its respective owner at a later date.
Device and Online Identifier
This website collects personal information to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity. You can view Squarespace’s Privacy Policy here.
Email Communication
Information You Provide Voluntarily
When you contact us directly via email or through our website contact forms, we collect the personal information you choose to provide. This typically includes your name, email address, and the content of your message. We use this information solely to respond to your inquiries, provide support, and manage our business communication with you.
Third-Party Service Providers (Data Processors)
We share your information with trusted third-party service providers who perform operations on our behalf. Specifically, your email communications, names, and contact details are processed and securely stored by iONOS, which serves as our email hosting provider. This provider is contractually obligated to protect your data and is prohibited from using your personal information for any purpose other than providing email management services to us. You can view their privacy policy(its), here.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses, here.
These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
Visitor Data
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (I.e., your event information, guest list information)
Email address
Name
Phone number
We provide this information to Squarespace, our online store hosting provider, so that they can provide website services to us.
We also provide this information to our shipping providers; UPS, USPS, FedEx, so we can ship your order to you. You can read their privacy policy(ies) at:
Our payment processor(s) Squarespace, will also collect payment information from you. You can read their privacy policy here.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Form Block Submissions
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We provide this information to Squarespace, our website hosting provider, so that they can provide website services to us and help us manage our relationship with you. We also provide this information with [storage method(s)] for storage and [with Zapier for data porting].
For Invoices
We use branded invoices to collect payments. We share this information with Squarespace, our website hosting provider, so they can provide invoicing services to us.
We may collect information like your:
Email address
Invoice details (for example, line items)
Name
Payment history
Squarespace makes use of Stripe, a third-party payment processing provider which also receives your personal information and processes it in accordance with their privacy policies and can be found here.
Proposals and Estimates
When you contact us or agree to a service, we collect information necessary to negotiate, draft, and execute the service agreement.
This information may include your:
Business details (for example, project scope)
Email address
Name Phone number
This information is processed and stored securely through our use of the Squarespace platform.
Shipping
When you purchase a physical product on this website, we collect personal information from you to ship the order to you.
We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, the product’s weight)
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so that they can provide shipping services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Taxes
When you make a purchase from us on this website, we use Squarespace as our commerce platform. Squarespace makes use of Stripe, a third-party service provider, to power automated tax calculations. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, Product Tax Codes for the items purchased)
Name
Stripe may also receive personal information and process it in accordance their privacy policies that can be found here.
Share Buttons
This website includes share buttons which enable you to share pages or other content from this site to the following third party services: Facebook, Instagram, TikTok, Pinterest, Linkedin.
If you click a share button, these third parties may receive your personal data, including:
Information about your browser, network and device
Details about the web page or content you shared or proposed to share
Your IP address
Website Visitors
This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their Privacy Policy.
Order and Account Emails
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a customer account
Your customer account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We provide your contact information to Squarespace, our website hosting provider, so they can send these emails to you on our behalf and help us manage our relationship with you. Emails are sent through our email host, iONOS.
Fonts
This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:
Information about your browser, network, or device
Information about this site and the page you’re viewing on it
Your IP address
Booking
When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:
Name
Email address
Phone number
Details relating to your appointment (for example, who referred you)
Files you uploaded
We provide this information to Squarespace, our online scheduling service provider, so that they can provide online booking services to us.
Squarespace Payments
When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:
Stripe - payment processing services. You can read Stripe’s privacy policy here.
Sift - fraud monitoring and detection services. You can read Sift’s privacy policy here.
Other Third Party Payments
When making a purchase, paying a deposit, or balance outside of this website, other payment processors are accepted such as Venmo and PayPal. These payments will be due upon receipt of service or artwork and collection date will be determined by communication via email.
Venmo and Paypal Payments makes use of and will also receive your personal information and process it in accordance with their privacy policies:
Venmo Payment Processing Services
Purchase Agreement
You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to us and to the third party payment processor(s) is true, correct and complete.
Third-Party Payment Security
Payments made through our Website and scheduled due via email, may be processed by third-party payment providers, such as Squarespace Payments, Stripe, Paypal, or Venmo. We do not control the security practices or systems of these providers.
To the fullest extent permitted by applicable law, Heather Brock, are not responsible for unauthorized access, disclosure, theft, or misuse of payment information or personal details resulting from a security breach or other incident involving a third-party payment processor, except where liability cannot legally be excluded or limited.
Your use of third-party payment services is subject to the applicable provider’s terms and privacy policy. Nothing in this section limits rights or remedies that cannot legally be waived.
Data Privacy Inquiries and Administrative Notices
All formal inquiries, operational feedback, or administrative notifications concerning the interpretation, execution, or enforcement of this Privacy Policy must be submitted in writing. Please direct all data protection correspondence exclusively to studio@heatherbrock.com